Return and Claims
RGA/Damage/Defective/Misshipment Claim Request Form


Select Claim Type
Damaged Claim

Misshipment Claim

Defective Claim

Return Goods Authorization

MANDATORY: For Damage or Defective Claims, please attach pictures of the items.

(Enter "0" if necessary)

If item is a heater, serial number must be provided: 20xx.xx-xxxxxx

Describe the issue (describe damage, defect, or misshipment, or any important information that will expedite claim, etc):

I agree to the Terms and Conditions

*Please keep items in original packaging. Upon claim approval an RGA confirmation will be emailed to authorize any returns and credit will be issued when items are received by Noritz. Noritz will file damage claims with our freight carriers ONLY. Claims must be submitted within 3 days of receiving the shipment with visible damage or 10 days for concealed damage.
Thank you for your cooperation and we apologize for any inconvenience.