RMA Online Form

Return Material Authorization (RMA) Request Form

Return Materials Authorization Request Form: TECH-RELATED only

***This is a REQUEST only(NOT YET AUTHORIZED), Items will be return if shipped with this form.*** (For installed & used product only. For new & unused product, please use this form.)

***All RMA heaters must be sent to CA for repairs.***

Party requesting the RMA and responsible for charges?

*Contact Email

Fill out the section below that applies to you if you are not the original owner of the unit

Noritz Distributor

Noritz Distributor

Contact Name

Distributor Address

City

State

Zip

Phone Number

Noritz Sales Representative

Installer / Servicer

Installer/Servicer Company

Installer/Servicer Contact

Installer/Servicer Phone Number

Installer/Servicer Address

City

State

Zip

Owner

*Owner Name

*Owner Phone Number

*Installation Address

*City

*State

*Zip

*Return Shipping Street Address

*City

*State

*Zip

*Model # + Gas Type:

*Serial Number

*Application Type

*Recirculation Pump

*Reason For Return

* Pre-Approve the Total Labor Amount for Repair

Comment/Request

Please read Noritz America's "Return Product Policy: Wholesaler Returns" and Warranty before requesting a return authorization.

RMA's are for repair * return only. not for an issuance of credit

Upon receipt of the product, Noritz America will inspect and determine the necessary repairs. Repairs deemed non-warranty will be charged to the customer including parts, labor, and shipping. Non-warranty repairs are subject to a minimum of $60.00.

Noritz America will ask for authorization from the customer before completing non-warranty repairs in excess of the minimum service charge or the pre-approved amount below. Any products left in Noritz America's possession for more than 5 business days after a request for repair authorization has been made will be either returned or disposed of. For all return units we recommend freight shipments

* Initials

I agree that I will NOT debit Noritz America for this return of goods. (RMA related)

RMA will not be issued without require (*) information completed

*Terms and Conditions (Please Sign your Initial)

I agree to the Terms and Conditions

We strongly recommend that the installer coordinate troubleshooting with the Noritz America Technical Service Department before removing any heater from its installed location 866-766-7489.

Damange caused by improper installation methods are not covered under warranty (high voltage, b-vent, wrong gas type, high pressure gas, water to gas line, etc...)